Certified Company Spotlight Gary’s East Coast Service By Angela S. Petitti Gary's East Coast Service was founded in March 1994, by Gary Petitti in the garage of his home. From the beginning his idea was to create a company that focused on customer service, professionalism and old fashioned family values.
Gary named the business Gary’s (small and personal) East Coast (big and professional) to reflect his philosophy for his new business. He set out to form relationships with his customers, many of which are still customers today.
From those relationships came referrals and soon Gary was hiring more techs, and was looking to move the booming business out of his home and into acommercial setting. In October of 1995 Gary made his first move to a very old building that had survived the famous flood of ’55.
While many jokes were made of its crooked floors Gary turned it into a workable office/shop. His relationships with his customers grew, they gave more referrals and before you know it he needed to hire an office staff and more technicians. With the bigger staff came the need for more formal training, an office/employee manual, OSHA Training, Customer service surveys, formal employee review structures, and so on and so forth.
In 1998 Gary started to look to CFESA as well as other business associations for help navigating what he neededto continue to grow his business. CFESA became an invaluable source for information regarding the service industry. Gary took advantage of the Gas, Electric, and Steam Training manuals. He began making sure all his techs where factory trained, and encouraged them to think about CFESA certification. By the spring of 1999 Gary was again looking for a bigger space. He settled in his current address fall of that year and as of this writing is still there.
In 2003 Gary's EastCoast Service started on its quest to become a certified company. While the task seemed overwhelming at first, it later became a team effort that validated the company’s solid reputation. In 2004 Gary's East Coast Service officially became the first CT based company to become CFESA certified. Gary's East Coast Service currently has 15 dedicated employees who share Gary’s commitmentto customer service, professionalism and family.
